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Terms and Conditions

Terms & Conditions
The following Terms and Conditions of Service apply to all products and services provided by Greenleaf Creative.
All work is carried out by Greenleaf Creative on the understanding that the client has agreed to Greenleaf Creative’s terms and conditions, if the client does not agree with any part of the terms and conditions then they must make an alteration request by writing before any work begins, alteration requests will not be accepted once work has commenced.
Greenleaf Creative retains the copyright on all design work including words, pictures, ideas, visuals and illustrations. Greenleaf Creative also retains the right to display any work completed on or offline for their own demonstration purposes.

1. Project quote & acceptance
Any quotes given are based on the acceptance of the terms as set, Greenleaf Creative reserves the right to charge an extra 50% more if a non disclosure agreement request has been made (this also includes any request made where by Greenleaf Creative is not allowed to display the project on of offline for their own purpose).

2. Payment terms
Greenleaf Creative works on 14 day invoice payment which starts at the point any design work is accepted. From time to time Greenleaf Creative can request an advanced payment of up to 25% and this is judged on a project by project basis.
All print requests require payment up front.
If the client exceeds the 14 day payment term then they will incur a late payment charge of 2% (of the full invoice amount) per month.
Payments can be made by bank transfer, cash, credit or debit card. Greenleaf Creative no longer accepts cheques.
An account shall be considered default if it remains unpaid for 30 days from the date of invoice.
If a payment has exceed the payment terms then Greenleaf Creative will persue any outstanding debts via a debt collection agency or small claim court. The client will then be liable for any charges incured by Greenleaf Creative by having to include the small claims court of debt collection agency.

3. File useage
All design work completed by Greenleaf Creative does not cover the release of copyright or the raw design files. If the client requires copyright or the raw design files then they will be subject to a ‘buy-out’ charge.

4. Copyrights and Trademarks
By supplying text, images and other data to Greenleaf Creative the client accepts responsibility that it holds the copyright or has obtained the correct licence for the text, images or other data to be used in the artwork.
Any text, images and artwork completed/supplied/designed by Creative remains the property of Greenleaf Creative.
By supplying images, text, or any other data to Greenleaf creative, the client grants Greenleaf Creative permission to use these in any design work comissioned by the client as well as for use by Greenleaf Creative on and offline for promotional use.
Greenleaf Creative reserves the right to pass on any costs that it may incure by using text, images or other work supplied by the client that Greenleaf Creative believed was copyright/royalty free but instead belonged to someone else. The client also agrees to fully indemnify and hold Greenleaf Creative free from harm in any claim that may be presented to Greenleaf Creative by wrongful use of any text, images or other data.

5. Licensing
All work completed by Greenleaf Creative is licenced for the client to use once. Unless specified in writing the client is not allowed to alter, sell or resuse any artwork supplied with out the requred permissions

6. Design Project Duration
All projects will be given a rough finish time which will depend on the projects complexity and other projects Greenleaf Creative may have.
All times given are based on an estimate and Greenleaf Creative holds no responsibility for work that runs over the estimated time. Greenleaf Creative holds no responsibility for work/custom lost by projects which have run over their time.
Any free work undertaken by Greenleaf Creative (as part of any offer Greenleaf Creative may have run) may be subject to longer production times as paid projects are a priority. All time lines given for any free work undertaken are guestimates.  If the clients has a time sensitive project then this must be discussed prior to the project starting at which an extra charge will apply.

7.1  Website Construction
The client agrees to give all rights required to Greenleaf Creative with regards to website, program & file access at the start of any website construcion project. With out the required access Greenleaf Creative cannot start on any website project and any time frame given will be deemed defunct.
A website is deemed complete when the client has signed the approval form. Greenleaf Creative will then offer 30 days worth of free website changes (which must be submitted in writing).  Any changes outside of this 30 day time frame will incure extra charges.
7.2 Free Website Offer
Greenleaf Creative’s free website offer does not include any domain name or web hosting. Greenleaf Creative will offer suggestions but is not held responsible for any issues that may arise between the client and website host.
If the client requires Greenleaf Creative to help with any domain name transfers or web hosting set up then Greenleaf Creative will charge appropriatly.
The Free website offer is only deemed free at point of completion, after the client accepts that the website is complete then Greenleaf Creative will discount the invoice 100%.
If the client terminates any free website design offer before completion then they will be required to pay a termination fee of £100  to cover any work already completed by Greenleaf Creative.

7.3 Website service agreement
The minimum term for Greenleaf Creative’s service agreement is 12 months. By signing up with a Greenleaf Creative service agreement the client accepts that the minimum term is 12 months and early termination will incure a termination cost based upon the amount of time left.

8. Design Display
The client  agrees to allow Greenleaf Creative to place websites and other designs, along with a link to the client’s site on Greenleaf Creative’s own website & Facebook page for demonstration purposes and to use any designs in its own publicity and portfolios. If the client does not agree to these terms then they must be specified before and design work begins in writing.

9. Rights of Refusal
Greenleaf Creative reserves the right to refuse any design work which may include immoral, offensive, obscene or illegal material, Greenleaf Creative’s decision is final based on their beliefs. All advertisements must adhere to all standards set by all relevant advertising standards authories.

10. Cancellation
Cancellation of any work must be made in writing via letter or email. Greenleaf Creative reserves the right to invoice for any work completed prior to the cancellation request made by the client.

11. Disclaimer
Greenleaf Creative makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies. Greenleaf Creative will not be held responsible for any and all damages resulting from products and/or services it supplies. Greenleaf Creative is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure. The customer agrees not to hold Greenleaf Creative responsible for any such loss or damage. Any claim against Greenleaf Creative  shall be limited to the relevant fee(s) paid by the customer.
Greenleaf Creative reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions.
Greenleaf Creative and its clients agree to comply with Printers Terms and Conditions which include disclaimers for non-completion on time and the flexibility to supply quantities within 5% of the total ordered. Greenleaf Creative recommend that if an exact quantity is required, then 5% extra is added to the quantity and extra time made available should the job be delayed.

12. General
These Terms and Condition hold priority over and supersed any pervious Terms and Conditions distributed by Greenleaf Creative. Greenleaf Creative can change any part of these Terms and Conditions at anytime with out prior notice.

Acceptance of Terms and Conditions and Quotation
The placement of an order for design and/or any other services offered by Greenleaf Creative, by email, verbally or in writing, is deemed to be acceptance of these terms and conditions, which are freely available at

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